- Answers phone calls and provides important information/ assistance to clients.
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries.
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers’ requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely, , courteously, professionally & assertively
- Matching customers’ wishes to Clients’ solutions and services
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Job Types: Full-time, Permanent, Fresh graduate
Salary: Up to Php28,000.00 per month
Benefits:
- Company events
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Performance bonus
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