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Job Description
As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat. You are also expected to:
KEY RESPONSIBILITIES:
- Resolve customer issues and upsell;
- Identify and relate with various customer needs and scenarios;
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
- Remain updated in client and industry led processes, technology applications, utilities, and products;
- Utilize various client based tools and applications for customer management and servicing;
- Transfer customers to appropriate departments when required;
- Conduct data entry, documentation, and case management;
- Work and partner with others within a team-based environment; and
- Achieve and maintain required metrics and goals.
Job Type: Full-time
Salary: Php21,000.00 - Php45,000.00 per month
Benefits:
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
- Senior High School (Preferred)
Experience:
- Technical Support Representative: 1 year (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 100% (Preferred)
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