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TIER 2 CUSTOMER SERVICE REPRESENTATIVE (ON-SITE)
Cebu City
RESPONSIBILITIES:
- Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
- Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
- Provide cutting-edge service in a friendly, confident, and knowledgeable manner
- Ensuring customer requests are handled in an appropriate and timely manner
QUALIFICATIONS:
- At least second-year college level, with 6 months to 1-year BPO experience is preferable.
- Excellent English communication skills
- Good customer service, multi-tasking, and problem-solving skills
- Experience in receiving Inbound calls and performing Outbound Calls
- ABLE TO START ASAP
- Able to work onsite
Job Types: Full-time, Permanent
Salary: Php26,000.00 - Php30,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Junior High School (Preferred)
Shift availability:
- Night Shift (Required)
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