Major Responsibilities:
· Handling & Replying to customer inquiries through email, phone and a live clients.
· Preparing & Generating reports relating to customer’s queries.
· Researching into any games/match/event information & statistics.
· Recording customer’s queries or concerns into the systems;
· And all other tasks and responsibilities assigned by Supervisor/Head of Dept.
Qualifications/Knowledge and skills set:
- Candidate must possess at least a Bachelor's/College Degree , any field.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent has an edge.
- Excellent to communicate in other Asian languages and European languages is an advantage.
- Must be knowledgeable in the use of electronic mail (email), live chat and other online communication tools
- Highly organized, self motivated and ability to work independently or with a team
- Proficient in Microsoft Word, Excel, PowerPoint and all other programming used for presentation and marketing
- Amenable to work in shifting schedule
- Willing to work on-site in Malugay Street, Makati City
Job Types: Full-time, Permanent
Salary: Php20,000.00 - Php30,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Paid training
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 10 hour shift
- Day shift
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Willingness to travel:
- 100% (Required)
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