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WHY JOIN OUR TRANSEC TEAM?
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Health card & life insurance coverage
- Performance reviews & annual increases
JOB OBJECTIVE
Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.
ESSENTIAL JOB FUNCTIONS
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
SKILLS & QUALIFICATIONS
- Must have undergone at least 2nd year of college level.
- Must have at least 6 months experience in customer service.
- Basic knowledge in using Microsoft Word and Excel.
- Good communication skills, both written and oral for both English and Filipino.
Job Type: Full-time
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- English (Preferred)
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